Last updated: 13th Janaury, 2026

1. Introduction

Cemher (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand). By using our website, submitting an enquiry, ordering samples, or engaging with Cemher, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information including, but not limited to, your name, email address, phone number, postal address, project details or enquiry information, company name (if applicable), and any information submitted via contact forms, sample orders, newsletters, or account registrations. We may also automatically collect non-personal information such as IP address, browser type, pages visited, time spent on our website, and device information to help improve our website and services.

3. How We Use Your Information

We use personal information to respond to enquiries and provide requested information, process sample orders and service requests, connect you with Cemher Certified Applicators, provide technical guidance or product support, send marketing communications where consent has been given, improve our website, services, and customer experience, and meet legal, regulatory, and compliance obligations.

4. Marketing Communications

If you opt in, we may send marketing emails relating to Cemher products, services, training, or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of Information

We may share your personal information with Cemher Certified Applicators where relevant to your enquiry or project, service providers who assist us with website hosting, marketing platforms, CRM systems, or order fulfilment, and regulatory authorities where required by law. We do not sell, rent, or trade your personal information.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Information is stored securely using reputable systems and providers, and access is limited to authorised personnel only.

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics to understand website usage and improve performance. You can disable cookies through your browser settings, however this may affect website functionality.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or outdated information by contacting us.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time, with any changes published on this page and the revision date updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Cemher at [email protected] or at www.cemher.co.nz